Privacy, SMS & Communication Policy

Privacy and Communications Policy

Redblock Realty Inc.

Effective Date: January 1, 2026
Last Updated: January 30, 2026

This Privacy and Communications Policy describes how Redblock Realty Inc. (“Redblock,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information obtained through redblock.com (the “Website”) and through our communications, marketing, recruiting, and customer relationship management activities (collectively, the “Services”). This policy also governs all communications we send, including email, SMS/text messages, phone calls, ringless voicemail, and other forms of communication.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy was developed to comply with key privacy and communication laws in the United States, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state and federal regulations.

By using our Services, you agree to the collection and use of information in accordance with this Privacy and Communications Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy and Communications Policy:

Account means a unique account created for you to access our Services or parts of our Services.

Company (referred to as either “the Company,” “Redblock,” “we,” “us,” or “our” in this Policy) refers to Redblock Realty, Inc. 290 Andrews Road, Feasterville, PA 19053

Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.

Country refers to Pennsylvania, United States.

Device means any device that can access the Services, such as a computer, mobile phone, or digital tablet.

Personal Information or Personal Data is any information that relates to an identified or identifiable individual, or that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

Services refers to the Website and all communications, marketing, recruiting, and customer relationship management activities.

Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Services, to provide the Services on behalf of the Company, to perform services related to the Services, or to assist the Company in analyzing how the Services are used.

Usage Data refers to data collected automatically, either generated by the use of the Services or from the Services infrastructure itself (for example, the duration of a page visit).

Website refers to redblock.com

You means the individual accessing or using the Services, or the company or other legal entity on behalf of which such individual is accessing or using the Services, as applicable.

1. Information We Collect

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

1. Information You Provide to Us

We collect personal information you voluntarily provide to us, which may include but is not limited to:

Contact Information: Your name, email address, phone number (mobile and/or landline), and mailing address.

Professional Information: Employment or caregiver application information, including resume, work history, qualifications, references, and background check information.

Service Information: Service inquiries, care-related requests, information about your care needs or the needs of your loved ones, medical information (as necessary to provide services), and insurance information.

Account Information: Username, password, and other registration information if you create an account with us.

Communication Information: Communication preferences, consent choices, and any information you submit via website forms, chat, email, phone, voicemail, or SMS text messages.

Payment Information: Credit card information, billing address, and other payment details (if applicable).

1. Information Collected Automatically

When you visit our Website or use our Services, we may automatically collect certain information about your device and browsing activity, including:

Identifiers: IP address, device identifiers, browser fingerprints, cookie IDs, and mobile device unique IDs.

Internet Activity: Browser type and version, operating system, pages viewed, links clicked, referring URLs, time and date of visits, time spent on pages, search queries, and other interaction data.

Geolocation Data: Approximate geographic location derived from your IP address or, with your permission, precise geolocation from your mobile device.

We use cookies and similar tracking technologies to collect this information. For more details, please see Section 7 “Cookies and Tracking Technologies” below.

1. Information from Third Parties

We may receive personal information from third-party sources, such as:

Referral Partners: Business partners, healthcare providers, hospitals, community organizations, or individuals who refer you to our services.

Marketing and Advertising Partners: Advertising platforms, lead generation services, and data providers.

Analytics Providers: Analytics and marketing tools that help us understand our Website traffic and user behavior.

Publicly Available Sources: Publicly available information from government records, social media, professional networking sites, or other public sources, where permitted by law.

Background Check Providers: For employment applicants, we may receive information from background check and reference verification services.

1. How We Use Your Information

We use the personal information we collect for the following purposes:

To Provide and Maintain Our Services: We use your information to provide home care services and staffing, respond to your inquiries and requests, schedule appointments, coordinate care, manage your account, and communicate with you about your account or our services.

For the Performance of a Contract: We use your information for the development, compliance, and undertaking of the service contract for the home care services you have purchased or of any other contract with us through the Services.

For Recruiting and Employment: We use your information to recruit, evaluate, and onboard employees and independent contractors, including caregivers and other staff members. This includes conducting background checks, verifying references, and managing employment records.

For Marketing and Advertising: We use your information to send you transactional, informational, and marketing communications, subject to your consent choices. Marketing communications may include newsletters, promotional offers, service announcements, and recruiting opportunities. For more details, please see Section 4 “Communications and Marketing” below.

To Improve Our Services: We use your information to operate, analyze, and improve our Website and Services, including for internal research and development, quality assurance, user experience enhancement, data analysis, identifying usage trends, and determining the effectiveness of our promotional campaigns.

For Legal and Compliance Purposes: We use your information to maintain internal records, comply with our legal and regulatory obligations (including healthcare regulations), respond to legal requests, detect and prevent fraud or other malicious activity, resolve disputes, enforce our agreements, and protect the rights and safety of Redblock Realty Inc., our clients, our employees, and others.

For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

To Contact You: We use your information to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as push notifications, regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation.

To Provide You with News and Offers: We use your information to provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.

To Manage Your Requests: We use your information to attend to and manage your requests to us.

For Other Purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, services, marketing, and your experience.

1. How We Share Your Information

We may share your personal information with the following categories of third parties:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as IT and system administration, website hosting, data analytics, customer relationship management (CRM), marketing and advertising, email and SMS delivery, payment processing, customer service, background check services, and other business services. These service providers are contractually obligated to protect your information and are prohibited from using it for their own purposes.

Professional Advisors: We may share your information with our professional advisors, such as lawyers, accountants, auditors, and insurance carriers, in the course of the professional services that they render to us.

Affiliates: We may share your information with our affiliates, including our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. We will require those affiliates to honor this Privacy and Communications Policy.

Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions that may be of interest to you.

Government and Regulatory Authorities: We may disclose your information to government or regulatory authorities where required by law, in response to a valid legal process (such as a subpoena or court order), to comply with regulatory obligations, or in response to valid requests by public authorities (such as a court or government agency).

In Connection with a Business Transfer: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition of all or a portion of our business to another company, divestiture, reorganization, dissolution, or similar business transaction. In such cases, your personal information may be transferred to the acquiring entity.

With Other Users: When you share personal information or otherwise interact in public areas of our Services with other users, such information may be viewed by all users and may be publicly distributed outside.

With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information. We also do not share SMS opt-in data, email opt-in data, or consent information with any third parties for their own marketing purposes.

1. Communications and Marketing

We may contact you through various communication channels, including email, SMS/text messages, phone calls (including automated calls and prerecorded voice messages), ringless voicemail, and direct mail. This section describes our practices for each communication channel and your rights regarding these communications.

1. Consent to Receive Communications

We are committed to communicating with you in a manner that is respectful of your preferences and compliant with applicable laws. We will only send you marketing communications with your prior consent.

Prior Express Written Consent: For marketing communications sent via SMS/text message, automated phone calls, prerecorded voice messages, or ringless voicemail, we will obtain your prior express written consent before contacting you. This consent must be clear, conspicuous, and obtained through an affirmative action, such as checking an opt-in box on a website form, texting a keyword to opt in, or signing a written agreement.

One-to-One Consent: Your consent applies specifically to Redblock Realty Inc. and is limited to communications that are logically and topically associated with the interaction that prompted your consent. We comply with the FCC’s One-to-One Consent Rule, which became effective January 27, 2025.

Not a Condition of Purchase: Your consent to receive marketing communications is not a condition of purchasing any goods or services from Redblock Realty Inc. You may decline to receive marketing communications and still receive our services.

You may provide your consent through:

• Website Forms: Checking a box on a form on our website to indicate that you wish to receive marketing communications.
• Text Message Opt-In: Texting a keyword to a designated number to opt in to a specific marketing campaign.
• Verbal Consent: Providing verbal consent during a phone call, which we will document with the date, time, and details of your consent.
• Written Agreement: Signing a written agreement that authorizes us to send you marketing communications.

1. Email Communications

All of our email marketing communications comply with the CAN-SPAM Act. Our marketing emails will:

Clearly Identify the Sender: The “From,” “To,” and “Reply-To” fields will be accurate and identify Redblock Realty Inc. as the sender. We will not use false or misleading header information.

Use Accurate Subject Lines: The subject line will accurately reflect the content of the email and will not be deceptive.

Identify the Message as an Advertisement: Where required, we will clearly and conspicuously disclose that the message is an advertisement.

Include Our Physical Address: Our marketing emails will include our valid physical postal address in compliance with CAN-SPAM requirements: 290 Andrews Road, Feasterville, PA 19053

Provide a Clear Opt-Out Mechanism: Every marketing email will include a clear and conspicuous unsubscribe link that allows you to opt out of receiving future marketing emails. You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any marketing email.

Honor Opt-Out Requests Promptly: We will process your opt-out request within 10 business days. After you opt out, you will not receive further marketing emails from us. However, you may continue to receive transactional or service-related emails, such as appointment confirmations, account notifications, or responses to your inquiries.

Maintain Opt-Out Mechanism: Our opt-out mechanism will remain functional for at least 30 days after we send each email.

Not Sell Opted-Out Addresses: We will not sell or transfer your email address after you have opted out, except to a service provider assisting us with compliance.

1. SMS/Text Message Communications

All of our SMS/text message communications comply with the Telephone Consumer Protection Act (TCPA), FCC regulations, and industry best practices established by the CTIA (Cellular Telecommunications Industry Association). Our text messaging practices include:

Prior Express Written Consent Required: We will only send you marketing text messages if you have provided prior express written consent. This consent must be obtained through a clear opt-in process that includes all required disclosures.

Clear Sender Identification: Our text messages will clearly identify Redblock Realty Inc. as the sender.

Message Types: You may receive transactional messages (such as appointment reminders, inquiry responses, and application updates) and marketing messages (such as promotional offers, recruiting notices, and service announcements). Marketing messages will only be sent if you have opted in.

Message Frequency: Message frequency varies based on your interaction and preferences. You may receive up to 5 messages per week, though frequency may be higher or lower depending on the campaign and your engagement.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Redblock Realty Inc. is not responsible for any charges from your carrier.

Opt-Out Rights: You may opt out of receiving text messages at any time by replying STOP to any message. After you send “STOP,” we will send you a confirmation message acknowledging your opt-out request. We will process your opt-out within 10 business days, and you will not receive any further marketing messages from us unless you opt in again.

Help Information: For help or more information, reply HELP to any message, or contact us at info@redblock.com or 215-331-5252

A2P 10DLC Compliance: We maintain Application-to-Person (A2P) 10-Digit Long Code (10DLC) registration with The Campaign Registry and major wireless carriers, as required for business text messaging in the United States.

Quiet Hours: We will not send text messages before 8:00 AM or after 9:00 PM in your local time zone, in accordance with TCPA requirements.

Supported Carriers: Our SMS service is available on major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Message delivery is subject to carrier limitations and may be delayed or undelivered due to factors beyond our control.

1. Phone Calls (Automated and Prerecorded Messages)

We may contact you by phone, including through the use of automated dialing systems, artificial intelligence-generated voices, or prerecorded voice messages, in accordance with TCPA requirements.

Prior Express Written Consent for Marketing: For marketing calls made using an automatic telephone dialing system (autodialer) or artificial or prerecorded voice messages to your mobile phone, we will obtain your prior express written consent before calling you.

AI-Generated Voices: We acknowledge that the FCC has confirmed that AI-generated voices are considered “artificial” voices under the TCPA and are subject to the same consent requirements as other prerecorded messages.

Caller Identification: We will clearly identify Redblock Realty Inc. as the caller and provide the purpose of the call.

Required Disclosures for Prerecorded Messages: Prerecorded marketing messages will include disclosures of the caller’s identity, the purpose of the call, a phone number for Do Not Call requests, and an automated opt-out mechanism.

Opt-Out Rights: You may request to be placed on our internal Do Not Call list at any time by informing us during a call or by contacting us directly. We will honor your request within 10 business days.

1. Ringless Voicemail

Ringless voicemail is a technology that delivers a prerecorded message directly to your voicemail inbox without causing your phone to ring. The FCC has ruled that ringless voicemail to wireless phones is considered a “call” under the TCPA and requires consumer consent.

Prior Express Written Consent Required: We will only send ringless voicemail messages for marketing purposes if you have provided prior express written consent.

Message Content: Ringless voicemail messages may include marketing offers, service updates, recruiting information, and other promotional content.

Opt-Out Rights: You may opt out of receiving ringless voicemail messages at any time by following the instructions provided in the message or by contacting us directly at info@redblock.com or 215-331-5252. We will process your opt-out request within 10 business days.

1. Do Not Call Registry Compliance

We comply with the National Do Not Call Registry maintained by the Federal Trade Commission (FTC), as well as applicable state Do Not Call registries. We regularly scrub our contact lists against these registries to ensure compliance.

Reassigned Number Database (RND): We also scrub our phone contact lists against the FCC’s Reassigned Number Database to identify phone numbers that have been reassigned to new owners, helping us avoid contacting individuals who have not provided consent.

1. Third-Party Responsibility

Even if we hire a third-party service provider to send emails, text messages, or make calls on our behalf, we remain legally responsible for compliance with the TCPA, CAN-SPAM Act, and other applicable laws. We require all third-party vendors to comply with these laws and our policies through contractual obligations.

1. Your Privacy Rights

We respect your privacy and are committed to providing you with meaningful rights and control over your personal information. Regardless of where you reside, we offer the following privacy rights to all of our users:

The Right to Know: You have the right to know what personal information we have collected about you, including the categories of information, the sources from which it was collected, the purposes for which it was collected, and the categories of third parties with whom we have shared it.

The Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you. We will provide this information in a portable and readily usable format.

The Right to Correct: You have the right to request that we correct any inaccurate or incomplete personal information we maintain about you. We will make reasonable efforts to correct your information upon verification of your request.

The Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions. We may need to retain certain information when required to:

• Complete a transaction or provide services you have requested
• Comply with legal, regulatory, or contractual obligations
• Detect and prevent security incidents, fraud, or illegal activity
• Exercise free speech rights or support other lawful purposes
• Maintain internal records for business operations

The Right to Opt-Out: You have the right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising. As we do not sell or share your information in this manner, this right is not currently applicable. However, you always have the right to opt out of marketing communications as described in Section 4.

The Right to Limit Use of Sensitive Information: You have the right to limit the use and disclosure of your sensitive personal information (such as health information, financial information, or precise geolocation). We only collect and use sensitive information for permissible purposes necessary to provide our services and comply with applicable laws.

Additional State Rights: Depending on your state of residence, you may have additional privacy rights under state law. We will honor all applicable state privacy rights in accordance with the law.

How to Exercise Your Rights

To exercise any of these rights, please contact us using one of the following methods:

• Email: info@redblock.com (include “Privacy Request” in the subject line)
• Phone: 215-331-5252
• Mail: 290 Andrews Road, Feasterville, PA 19053

What to Include in Your Request: Please provide sufficient information to allow us to verify your identity and locate your information in our systems. This may include your name, email address, phone number, and a description of your relationship with  Redblock Realty Inc.’s  (e.g., client, job applicant, website visitor).

Our Response Timeline: We will respond to your request in accordance with applicable law, typically within 45 days of receipt. If we need additional time (up to an additional 45 days), we will notify you of the extension and the reason for it.

Identity Verification: We will verify your identity before processing your request to protect your privacy and security. We may request additional information from you to confirm your identity.

Authorized Agents: You may designate an authorized agent to make a privacy request on your behalf. We may require proof of the agent’s authorization (such as a signed permission document) and may need to verify your identity directly before processing the request.

No Discrimination: We will not discriminate against you for exercising your privacy rights. You will not be:

• Denied services or access to our Services
• Charged different prices or rates for services
• Provided a different level or quality of service
• Threatened with any of the above

Exercising your privacy rights is free, and we encourage you to contact us with any questions or concerns about your personal information.

1. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:

To Provide Our Services: We retain your information for as long as you are a client or as long as needed to provide services to you.

To Maintain Business and Compliance Records: We retain information as necessary to maintain business records, comply with legal, regulatory, and contractual obligations (including healthcare regulations and employment laws), and demonstrate compliance with communication consent requirements.

To Demonstrate Consent and Opt-Out History: We retain consent records, including documentation of opt-ins and opt-outs, for at least four years or as required by applicable law.

To Resolve Disputes and Enforce Agreements: We retain information as necessary to resolve disputes, enforce our agreements, and protect our legal rights.

Usage Data: Usage data is generally retained for a shorter period of time, except when this data is used to strengthen security, improve functionality of our Services, or when we are legally obligated to retain this data for longer periods.

Deletion Requests: If you request deletion of your personal information, we will delete or de-identify your information unless we are required or permitted to retain it under applicable law.

1. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons, pixels, Flash cookies, and local storage) to operate and improve our Website, to understand how our Website is used, and for advertising purposes.

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember information about your visit.

Types of Tracking Technologies

Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Website.

Flash Cookies: Certain features of our Website may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our Website. Flash Cookies are not managed by the same browser settings as those used for browser cookies. For more information on how you can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.

Web Beacons: Certain sections of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

How We Use Cookies

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both Session and Persistent Cookies for the following purposes:

Necessary / Essential Cookies

• Type: Session Cookies
• Administered by: Us
• Purpose: These cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Cookies Policy / Notice Acceptance Cookies

• Type: Persistent Cookies
• Administered by: Us
• Purpose: These cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

• Type: Persistent Cookies
• Administered by: Us
• Purpose: These cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

Analytics Cookies

• Type: Persistent Cookies
• Administered by: Us and third-party analytics providers
• Purpose: These cookies help us understand how visitors use our Website, including which pages are visited most often, how users navigate the site, and whether users experience any errors. This information helps us improve the Website.

Marketing/Advertising Cookies

• Type: Persistent Cookies
• Administered by: Us and third-party advertising partners
• Purpose: These cookies are used to deliver relevant advertisements to you and measure the effectiveness of our advertising campaigns. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Your Cookie Choices

You can control the use of cookies at the individual browser level. Most browsers allow you to refuse cookies or delete cookies that have already been set. The methods for doing so vary from browser to browser. Please note that if you disable cookies, you may not be able to take advantage of certain personalized features of our Website, and some parts of our Website may not function properly.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

1. Data Security

We have implemented reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Employee training on data security and privacy
• Secure storage of physical records
• Vendor security requirements

The security of your personal data is important to us, but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Breach Notification: In the event of a data breach that is reasonably likely to result in a risk of harm to you, we will notify you and the relevant authorities in accordance with our legal obligations under applicable state and federal data breach notification laws without unreasonable delay. All 50 states have data breach notification requirements, and we will comply with the laws applicable to the affected individuals.

1. Transfer of Your Personal Data

Your information, including personal data, is processed at our operating offices and in any other places where the parties involved in the processing are located. This means that your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy and Communications Policy, followed by your submission of such information, represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy and Communications Policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

1. Disclosure of Your Personal Data

Business Transactions

If we are involved in a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, personal data held by us about our users may be among the assets transferred. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

Law Enforcement

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (such as a court, government agency, or law enforcement).

Other Legal Requirements

We may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation or court order
• Protect and defend the rights or property of Redblock Realty Inc.
• Prevent or investigate possible wrongdoing in connection with the Services
• Protect the personal safety of users of the Services or the public
• Protect against legal liability
• Respond to claims that any content violates the rights of third parties

1. Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us at info@redblock.com. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers as soon as possible.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

1. Links to Other Websites

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We are not responsible for the privacy practices or the content of such websites.

1. Complaint Handling

If you believe you received a communication from us in error, without proper consent, or in violation of this policy, please contact us immediately. We take all complaints seriously and will investigate promptly. We will take corrective action where appropriate, which may include updating our records, implementing additional training, or modifying our processes.

How to File a Complaint: Please contact us at info@redblock.com or [215-331-5252] with details of your complaint, including the date and nature of the communication, the phone number or email address used, and any other relevant information. We will respond to your complaint within 10 business days.

1. Changes to This Policy

We may update this Privacy and Communications Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date at the top of this policy.

We will notify you via email and/or a prominent notice on our Website prior to the change becoming effective. We encourage you to review this policy periodically to stay informed about how we are protecting your information and respecting your communication preferences.

If we make material changes that significantly affect how we use personal information we previously collected from you, we will provide you with additional notice, such as by email or through a prominent notice on our Website, and may seek your consent where required by law.

Changes to this Privacy and Communications Policy are effective when they are posted on this page.

1. Contact Information

If you have any questions, concerns, or requests regarding this Privacy and Communications Policy, or if you wish to exercise your privacy rights, please contact us at:

Redblock Realty Inc., 290 Andrews Road, Feasterville, PA 19053

Email: info@redblock.com
Phone: 215-331-5252

Privacy Requests: For privacy-related requests (such as requests to access, correct, or delete your personal information), please email info@redblock.com with “Privacy Request” in the subject line.

Opt-Out Requests: To opt out of marketing communications:

• Email: Click the unsubscribe link in any marketing email
• SMS/Text: Reply STOP to any text message
• Phone: Call us at 215-331-5252 and request to be placed on our Do Not Call list
• Mail: Send written request to the address above.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

Redblock Realty Inc. (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Marketing Program Terms and Conditions (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent to receive such autodialed or prerecorded marketing mobile messages is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply.

User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.

Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, up to 4 messages per month, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from. Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an “as-is” basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction: You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes

Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;

Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;

Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;

Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;

Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and

Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Redblock Realty Inc., or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Walpole, Massachusetts before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Redblock Realty Inc.’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

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